IT Helpdesk Support (Contract)

Contractor

Posted 06.16.2017

The IT Helpdesk Support position is responsible for maintaining desktops (PC, Mac) environments.  This person will be responsible for equipment installation, PC repair, office moves, responding to emails and phone support. This person must thrive in a fast-pace, dynamic environment and be passionate about cutting edge technology. 

RESPONSIBILITIES

  • Install, and configure hardware, operating systems, and application software on new and existing PC, Mac, laptop, and printers.
  • Arrange, deploy, and move desktop setups in order to accommodate new hire’s and user relocation.
  • Manage Active Directory domain user and computer accounts.
  • Manage inventory of software licenses and hardware assets.
  • Respond to end user requests via phone, email, trouble ticket and walk-ins; quickly identify, research and resolve issues.
  • Responsible for daily support of the IT Lab, including cleanup, organization and consumables.
  • Manage desktop protection utilities and provide immediate response to outbreaks and new security updates.
  • Utilize desktop deployment utilities such as Windows Deployment Server.
  • Create documentation for standard operating procedures, one-off installations, and end user training.
  • Will gradually learn and assist with server maintenance and infrastructure support.
  • Be available off hours for scheduled maintenance, critical update releases, physical office moves, and duty pager.
  • Travel when needed to support remote offices (less that 5% of time).
  • Must be able to lift up to 50 pounds.

REQUIREMENTS

  • Must have a strong understanding of PC client workstation hardware, operating systems, applications, development consoles, printers, mobile devices, networking, Mac and Mac specific software.
  • Strong client OS background including Windows 7 and Windows 8. Familiar with studio development applications including: Perforce, DevTrack, Visual Studio, Maya, Photoshop.
  • Basic understanding of server side components and applications including web, application, and database infrastructure.
  • Strong hardware and software troubleshooting skills in a fast paced environment required.
  • One or two years of post-high school education or training.
  • The ideal candidate will have a minimum of 3 years IT helpdesk experience

What’s hot

  • Creatives wanted! Our studio is home to over 200 talented developers dedicated to designing, developing and delivering the highest quality AAA PlayStation games. We would love to welcome you to our family. Please view our current open positions.

  • Watch Santa Monica Studio Creatives, a new video series focusing on 3 notable members of our SMS family, whose journey to our studio is as inspiring as their creative talent they possess. While their stories are candid, raw, and anything but ordinary, their expert craft and the collaboration that takes place within our creative walls, hits at the heart of what matters most to our studio culture - the team is everything.

  • Forged in the depths of Hades to the peak of Mt. Olympus, fashioned for Gods, and for fans worldwide, visit our official God of War gear store to discover many permanent reminders of your pledge to Kratos. Shirts, statues, God chalices, Pop Vinyl collectibles, and much more all await you.